Privacy Policy

Effective Date: August 13, 2025

Turquoise Dahabiya is committed to protecting the privacy and security of the personal information of our clients and website visitors. Our goal is to provide an unparalleled luxury travel experience on the Nile, and that includes ensuring you feel confident in how we handle your data. This Privacy Policy outlines our practices for collecting, using, and safeguarding your information when you use our website, https://turquoisedahabiya.com/.

By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that is essential for providing you with our bespoke travel services. This data is collected when you voluntarily submit an inquiry or communicate with us directly.

Personal Information You Provide: The information we collect may include your full name, email address, phone number, the number of travelers in your party, your preferred travel dates, and any other specific details or requests you include in your inquiry message.
Automatically Collected Data: As you navigate our website, our systems may automatically collect standard technical data, such as your IP address, browser type, and usage details (like pages visited). This anonymous data helps us analyze website traffic and improve the online experience for all our guests.

2. How We Use Your Information

Your personal information is used exclusively to design and deliver the exceptional service for which Turquoise Dahabiya is known. The primary purposes include:

Responding to Your Inquiries: To provide you with a detailed and personalized quote for your desired Nile cruise.
Crafting Your Itinerary: To design and manage your booking, tailoring the journey to your specific preferences.
Client Communication: To send you confirmations, pre-travel information, and updates regarding your trip.
Service Improvement: To analyze client needs and interests, helping us to continuously refine our luxury offerings.
Legal Compliance: To resolve any disputes or troubleshoot problems as required by law.

3. Data Protection and Security

We treat the security of your personal information with the utmost seriousness. Our commitment to your privacy is absolute.

Security Measures: We have implemented robust administrative, electronic, and physical security measures to protect your data against unauthorized access, disclosure, or alteration.
Access Control: Access to your personal information is strictly limited to our core team members who are directly involved in crafting and managing your travel experience. This access is granted solely for performing essential business functions.
Data Integrity: We do not collect or store any sensitive payment information like credit or debit card details on our website. All booking arrangements are handled through secure, direct communication.

4. Information Sharing and Disclosure

Turquoise Dahabiya will never sell, rent, or lease your personal information. Your data is shared only under the following necessary circumstances:

Third-Party Service Providers: To fulfill your booking, we must share relevant details (e.g., your name and travel dates) with our trusted operational partners, such as ground transport providers or specific tour guides who are part of your itinerary. These partners are held to strict confidentiality standards.
Legal Obligations: We may disclose information if required by law, such as in response to a court order or subpoena, or to establish and defend our legal rights.

Other than as set out above, we will not share your personal information without your express consent.

5. Your Rights and Choices

You retain full control over your personal information. You have the right to review, update, or request the deletion of the personal data we hold. To do so, please contact us using the information provided below. You can always choose not to provide certain information, although it may be necessary to create your bespoke travel booking.

6. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a new effective date.